The Student Health Center (SHC) believes every person should be able to reach their health potential. "Caring for all Eagles" means addressing the health care needs of every student we encounter, irrespective of their race, age, ethnicity, sexual orientation, gender, gender expression, physical ability, or socioeconomic status. We believe that you should be respected and treated as an individual and deserve to be welcomed and receive quality health care.
The mission of the Student Health Center is to provide a collaborative and holistic health climate that provides service, care, wellness, and education. At the Student Health Center, we promote the implementation of essential skills centered on optimizing sustainable, healthy behaviors among students, on our campus, and within surrounding communities.
The Student Health Center is a campus partner recognized for providing the highest quality of comprehensive and innovative healthcare, education, and wellness for a culturally welcoming environment.
We embrace patient-centered care, providing care that is respectful of and responsive to the individual patient.
We foster teamwork that supports our internal and external stakeholders.
We provide quality medical care that is ethical and reflects national standards of care and best practices.
We foster patient relationships built on trust, respect and privacy.
We foster the well-being of all our campus student communities by encouraging healthy routines and balanced lifestyles.
We embrace the use of technology and medical innovation to improve the provision of medical care.
Your health is a private matter between you and your provider. Your medical information will only be released by your written request and signed release (unless permitted by law). Feel comfortable knowing what you say at SHC will stay in SHC.
All interactions with the Student Health Center are private, and every employee at SHC has been trained in confidentiality. SHC will not disclose your medical information to any individual (including your parents), organization or facility without your written permission for us to do so.
The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that requires that we notify all SHC patients of our Notice of Privacy Practices. This notice explains your right to inspect and copy your medical records; request an amendment/addendum to your records; view an account of disclosures of your private health information; request restrictions to release of your medical information; and request confidential communications with you.
Students can schedule appointments through the patient portal by clicking on the Medicat button. Scroll to the bottom and click "make an appointment." If you have questions, please call 919-530-5485.
As their condition warrants, the SHC refers those with urgent or emergency health-related issues calling in or walking in without an appointment to a local urgent care/walk-in clinic or an Emergency Room (ER).
If you are uncertain where you should be seen, you may contact our Nurse Advise Line, after 5 p.m. daily and on the weekends, for additional guidance.
If you feel you are experiencing a health-related emergency, call 911. Note: Transportation to off-campus healthcare facilities, either by Emergency Medical Services (EMS) or a privately owned vehicle, is not a Health Center-provided/covered service.
The Student Health Center employs a medical team that includes board-certified providers, including nurse practitioners (NPs), registered nurses (RNs), and certified/registered medical assistants (CMAs), medical laboratory technologists (MLTs), and health educators, as well as administrative staff who keep the clinic functioning. We have a pharmacy on-site staffed by a board-certified pharmacist. We are here to serve your medical needs at NCCU.
Note: Hours of operation are subject to change.
The Health Center Patient Survey (HCPS) provides valuable data about patients’ experience with the care and services they receive at health centers. The HCPS also helps identify opportunities to improve access to primary and preventive health care services delivered, and responsiveness to patients’ needs. HCPS data assist the health centers stakeholders in better understanding patients’ experience and satisfaction with care receipt, health care needs, factors that contribute to care access. Click here to complete the survey: your feedback is confidential.
Physical Address: 200 Cafeteria Dr., Durham, NC 27707
Medical Records Fax Number: 919-530-7969
Pharmacy Fax Number: 919-530-7698
Health Center Email: [email protected]
For emergencies, please contact 911 or the Campus Police at 919-530-6106.
For non-emergencies, please call the Nurse Line (NC Healthline Blue/24) at 877-477-2424.
Student Grievance Form
The Student Grievance Form provides students with a formal procedure to make claims that their rights under the law or university policy have been violated. Students are encouraged to attempt to resolve issues at the appropriate level of dispute; however, should this approach fail or be inappropriate, students may submit a grievance through the Student Grievance Form. If you are enrolled in an online course or program, please complete and submit the NCCU Online Student Grievance Form. You will receive confirmation that your grievance was received and routed to the appropriate office within 24 hours. Please carefully review the Grievance Procedure for Undergraduate Students or the Grievance Procedure for Graduate and Professional Students as appropriate.
Student Complaint Form
The Student Complaint Form provides students with an avenue to submit a concern regarding an academic or a non-academic matter. Students are encouraged to resolve complaints at the appropriate level of dispute; however, should this approach fail or be inappropriate, students may submit written complaints through the Student Complaint Form. If you are enrolled in an online course or program, please complete and submit the NCCU Online Student Complaint Form. You will receive confirmation that your complaint was received and routed to the appropriate office within 24 hours.
Information about Student Complaints
The State Authorization Unit of the University of North Carolina System Office serves as the official state entity to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina. If students are unable to resolve a complaint through the institution’s grievance procedures, they can review the Student Complaint Policy and submit their complaint using the online complaint form.
For more information, please contact:
North Carolina Post-Secondary Education Complaints
223 S. West Street, Suite 1800 Raleigh, NC 27603