About ITS

Our vision at the North Carolina Central University Information Technology Services Division is to lead with excellence in implementing and sustaining cutting-edge information technology infrastructure and services. We are committed to providing a secure, stable, and reliable environment that fosters innovation and supports the university's mission of academic excellence and student success.

The mission of the North Carolina Central University Information Technology Services Division is to support the university community by using advanced technologies to enhance teaching, learning, and research. We are dedicated to protecting data, securing technological resources, and ensuring that the systems needed for academic success are reliable and effective. Through strong partnerships and innovative networking, we aim to help the university achieve its mission while safeguarding its digital assets to prepare for the future of higher education.

North Carolina Central University (NCCU) Information Technology Services (ITS) collaborates with the campus community to provide technology solutions that support the university's mission and goals. Our services include, but are not limited to:

• Managing campus technology, infrastructure, security, and enterprise resource planning (ERP) systems while ensuring data security through robust cybersecurity practices.
• Supporting classroom technology and video/collaboration tools, as well as providing audiovisual and video streaming support for campus events.
• Offering reliable, user-friendly student software for distance education and enhancing the student experience with technology solutions, repairs, and collaboration tools.
• Delivering exceptional customer service to students, faculty, and staff while fostering collaboration and innovation across the campus community.
• Providing student employment opportunities for real-world work experience and staying current with technology best practices through campus, community and vendor partnerships.

1. Provide and plan for sustainable, strategic, secure, and reliable networks and systems.
2. Collaborate with faculty and other academic leaders in utilizing technology to advance NCCU’s mission of preparing students academically and professionally.
3. Support NCCU and the surrounding community through volunteering, contributions, and participation in campus and community activities.
4. Promote ongoing efficiencies through the strategic use of technology.
5. Ensure a comprehensive service-oriented organization.

The ITS Annual Report presents a review of Information Technology Services’ goals and key performance indicators (KPIs), as well as a few outcomes from the preceding academic year. The report demonstrates the campus partnerships, innovations, and efficiencies delivered by the department.  This report also reveals the drive, vision, and professionalism of the ITS team and their ability to provide resources and services that strengthen research, teaching, and collaboration throughout the university.