About ITS

Our vision at the North Carolina Central University Information Technology Services Division is to lead with excellence in implementing and sustaining cutting-edge information technology infrastructure and services. We are committed to providing a secure, stable, and reliable environment that fosters innovation and supports the university's mission of academic excellence and student success.

The mission of the North Carolina Central University Information Technology Services Division is to support the university community by using advanced technologies to enhance teaching, learning, and research. We are dedicated to protecting data, securing technological resources, and ensuring that the systems needed for academic success are reliable and effective. Through strong partnerships and innovative networking, we aim to help the university achieve its mission while safeguarding its digital assets to prepare for the future of higher education.

North Carolina Central University (NCCU) Information Technology Services (ITS) collaborates with the campus community to provide technology solutions that support the university's mission and goals. Our services include, but are not limited to:

• Managing campus technology, infrastructure, security, and enterprise resource planning (ERP) systems while ensuring data security through robust cybersecurity practices.
• Supporting classroom technology and video/collaboration tools, as well as providing audiovisual and video streaming support for campus events.
• Offering reliable, user-friendly student software for distance education and enhancing the student experience with technology solutions, repairs, and collaboration tools.
• Delivering exceptional customer service to students, faculty, and staff while fostering collaboration and innovation across the campus community.
• Providing student employment opportunities for real-world work experience and staying current with technology best practices through campus, community and vendor partnerships.

1. Enhance the quality, reliability, and responsiveness of ITS services by strengthening service management practices, streamlining support processes, and improving user experience.
2. Establish and institutionalize a comprehensive data governance framework across the university to ensure data is trusted, secure, and well-managed to support institutional objectives. 
3. Continue to enhance the university's cybersecurity program by adopting a risk-based approach to threat mitigation, improving incident response and preparedness, expanding awareness and training, and fostering a campus-wide culture of security awareness.
4. Drive institutional effectiveness and operational efficiency by partnering with academic and administrative units to leverage automation, system integration, and innovative modern technologies to streamline workflows and improve processes.
5. Strengthen campus-wide technology infrastructure resources to increase research, innovation, entrepreneurship, and brand awareness.  

The ITS Annual Report presents a review of Information Technology Services’ goals and key performance indicators (KPIs), as well as a few outcomes from the preceding academic year. The report demonstrates the campus partnerships, innovations, and efficiencies delivered by the department.  This report also reveals the drive, vision, and professionalism of the ITS team and their ability to provide resources and services that strengthen research, teaching, and collaboration throughout the university.