About ITS

Information Technology Services (ITS) provides the technology, systems, and support that help North Carolina Central University teach, learn, work, and connect. As the technology backbone of NCCU, our work supports nearly every aspect of campus life and university operations.

We partner with students, faculty, staff, and university leaders to deliver secure, reliable, and accessible technology across NCCU. From classrooms and campus networks to enterprise systems, cybersecurity, digital learning, and technical support, ITS keeps the university connected, supported, and prepared for what’s next.

NCCU Information Technology Services provides technology, expertise, and support that enable teaching, learning, research, and university operations. We protect university data and technology resources, maintain reliable systems and services, and work across campus to address evolving needs. Through strong partnerships and thoughtful investment in technology, we help NCCU operate effectively today while preparing for the future of higher education.

To provide a secure, reliable, and forward-looking technology environment that strengthens NCCU and advances academic excellence, innovation, and student success.

Information Technology Services (ITS) is committed to strengthening institutional technology, improving service delivery, and preparing the organization for future needs. Our priorities are organized around immediate operational goals and our long-term Vision 2030.

• Strengthen Cybersecurity and Risk Management: Enhance cybersecurity practices and institutional risk management to protect systems, data, and the campus community.
• Improve IT Service Delivery and Technology Readiness: Deliver reliable, responsive technology services while ensuring systems and infrastructure are prepared to meet evolving needs.
• Optimize Technology Investments: Reduce redundant technologies, improve resource utilization, and make strategic technology investments that deliver greater institutional value.
• Strengthen IT Professionalism and Operational Readiness: Advance consistent practices, standards, and processes that support a high-performing and resilient IT organization.
• Build Workforce Capacity and Succession Readiness: Develop IT talent, expand staff capabilities, and strengthen succession planning to support long-term organizational continuity.
• Complete Strategic Technology Projects: Successfully complete major initiatives, including the Wi-Fi refresh and academic technology refresh projects.

Looking ahead, ITS will continue building an integrated, efficient, and future-ready technology environment.

• Advance Banner Integration: Continue integrating Banner with technology solutions that support Student Affairs, housing management, and other institutional needs.
• Prepare for Future IT Skill Needs: Assess emerging technology roles and competencies and align them with professional development needs across divisions.
• Expand Banner Expertise and Product Integration: Invest in institutional Banner expertise and strengthen integrations across products, platforms, and business processes.
• Automate Compliance and Administrative Processes: Reduce reliance on manual compliance processes through automation and the strategic use of technology.

NCCU ITS partners with students, faculty, staff, and campus leaders to provide technology services that advance the university’s mission and priorities. Our work includes:

• Classroom, Collaboration, and Event Technology: Supporting classroom technologies, video and collaboration platforms, audiovisual services, and video streaming for university events.
• Customer Service and Campus Support: Delivering responsive technology support to students, faculty, and staff while working across the university to solve problems and improve services.
• Cybersecurity and Data Protection: Protecting university data, systems, and technology resources through strong cybersecurity practices, risk management, and security controls.
• Strategic Partnerships and Continuous Improvement: Working with campus partners, peer institutions, community organizations, and technology vendors to strengthen services, adopt proven practices, and prepare NCCU for emerging technology needs.
• Student Employment and Professional Development: Creating opportunities for students to gain practical technology experience and develop skills that prepare them for the workforce.
• Student Technology and Digital Learning: Providing accessible, reliable technology and software that support in-person and distance education, along with technical assistance, device support, and collaboration tools that strengthen the student experience.
• Technology Infrastructure and Enterprise Systems: Managing the university’s technology infrastructure, networks, enterprise systems, and enterprise resource planning (ERP) platforms to support reliable campus operations.

Technology should make it easier for the NCCU community to learn, teach, work, collaborate, and succeed. ITS is committed to providing dependable services, protecting university resources, listening to the needs of our community, and making thoughtful technology decisions that support NCCU’s mission.

The ITS Annual Report highlights the progress, performance, and impact of Information Technology Services during each academic year. It provides an overview of key performance indicators (KPIs), major accomplishments, and outcomes that reflect our work across the university.

The reports also showcase the partnerships, technology improvements, and operational efficiencies that strengthen teaching, learning, research, and collaboration at NCCU.