Student Printing FAQ |
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Why do we have a managed print solution? There were many factors that contributed to installing a managed printing solution:
How were services expanded?
How do I print?
o Apple iOS Devices – iPads, iPhones, iPods
Click here: Steps for adding printer driver to a laptop Where can I print?
What is the cost?
Prices are per each 8.5 x 11 page Students pay technology fees, why isn’t this included? The $15 is 300 single black and white pages at $.05 per page and is provided by the Educational & Technology fees. The Educational & Technology fees received by the ITS department also contribute toward all technology, to include but not limited to the campus network infrastructure (wireless), the technology in the classrooms, the campus telephone system, the campus website, the campus enterprise system as well as the resources and manpower needed to maintain these items. This amount is based on the average student printing (942,272 pages printed by 7,368 students, averages 127 pages) during our reporting period (Sept 2014 - March 2015). How can faculty help students reduce printing? Faculty members are encouraged to:
What can I change to reduce printing? Students can do their part by printing double-sided and not print:
How do I know my print balance? If you are in the library, click on the PaperCut pop up. Students are also able to keep track of printing by visiting the link below and checking out their summary. My print balance is $0, what can I do? When the maximum number of page allowances is reached, there will be a fee for each group of pages added to your print quota. Printing Dollars are sold in $2.50 or 50 increments, and are added to your account when you see the confirmation message indicating a successful purchase. You can add to your print quota by visiting the Eagle Technical Center, located in the lower level of the Student Union to pay in person. Note: You will need to use a debit or credit card to add pages to your print quota balance. You cannot charge prints to your student account. When does my print balance reset? Print balances will be reset on an annual basis on August 1st. Unused pages will carry over each semester of the academic year, (Fall, Spring, both Summer Sessions). Page credits are only added in the summer, if you are enrolled in summer sessions. I released my print job but there was a problem with the printer. Can I get a refund? We offer print credits when there is a printer jam or other printer malfunction that impact your print job. Students may submit a request in PaperCut or you must contact ITS immediately to ask for the jam to be cleared or a credit cannot be issued. Call ETAC at 919-530-7676 during business hours. If problem occurs outside of ETAC business hours, please leave a voicemail message or send an email to helpdesk@nccu.edu with detailed information of what happened, the location of the printer, your name, username, phone number and email. If my print job is bigger than my remaining pages, how will I know? You will see a notification pop up on your screen. This will inform you that you do not have sufficient pages for the job you are attempting to print. How can I prevent fraudulent activity with my printing account?
Can I get a refund? There are 2 types of refunds with very specific parameters, allowed to NCCU students. There are: 1) page refunds 2) added credit refunds. NOTE: There will be NO refunds on the $15 per semester credit received by all NCCU students. All refund requests will be reviewed by the administrator. Once the request is sent, a printing administrator is notified. They will review the given information and approve or deny the request as needed within 2 business days. Page Refunds Students can request printing refunds within 24 hours of printer error using the process below. Note that the refund will go into your printing allocation and not be refunded in cash. Below are examples for when to request a refund:
Below are examples for when a refund will NOT be issued:
Added Credit Refunds Added credits are additional pages that have been purchased by the student and not provided in the semester refresh provided by NCCU. Added credits are available in the account until 1) they are used, or 2) the student leaves NCCU. Students that meet either of the preceding criteria may request an added credit refund. Added credit refunds must:
Students must be able to show proof of graduation or separation from the university upon request to the printing administrator. NOTE: There will be no cash refunds, all refunds will be added to the card that the purchase was initiated on. If I have problems or questions, who do I contact? If you are in the library talk to any of the ITS Staff members. For all other locations call ETAC at 919-530-7676 or email helpdesk@nccu.edu. |
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