Student Printing FAQ

Why do we have a managed print solution?

There were many factors that contributed to installing a managed printing solution:

• the addition of color printing,
• green campus efforts to become more efficient and less wasteful,
• rising costs of resources provided (paper, toner, etc.),
• increasing number of non-academic print jobs (party flyers, coupons, etc.),
• the option of offering mobile & remote print capabilities and
• to ensure a sustainable model for ALL students.

How were services expanded?

• The ability to print from mobile devices or computers to any printer.
• Additional printers were added in the Shepard Library and placed in academic buildings across campus.

How do I print?

• Traditional Printing (Shepard Library): Print from a computer in the library
• Mobile Printing: Print from any compatible device

              o Apple iOS Devices – iPads, iPhones, iPods
              o Android Phones, Tablets and devices running ChromeOS
              o Windows 8 Phones, Surface Tablets and RT devices

• Web Printing: Print from your personal computer or laptop using the remote printer driver associated with the desired print location

Click here: Steps for adding printer driver to a laptop

Where can I print?

• Shepard Library(1st and 2nd floor)
• Farrison-Newton, 1st floor lobby
• School of Business, Room G-32
• Criminal Justice, 1st floor Breakroom
• School of Education, 1st floor Student Breakroom
• Mary Townes, 1st floor across from Jazzman’s Café
• Lee Biology, 1st floor vending area

What is the cost?

• Single Sided Black & White     $0.05
• Double Sided Black & White   $0.08
• Color                                            $0.25
• Double Sided Color                  $0.45

Prices are per each 8.5 x 11 page

Students pay technology fees, why isn’t this included?

The $15 is 300 single black and white pages at $.05 per page and is provided by the Educational & Technology fees. The Educational & Technology fees received by the ITS department also contribute toward all technology, to include but not limited to the campus network infrastructure (wireless), the technology in the classrooms, the campus telephone system, the campus website, the campus enterprise system as well as the resources and manpower needed to maintain these items.

This amount is based on the average student printing (942,272 pages printed by 7,368 students, averages 127 pages) during our reporting period (Sept 2014 - March 2015).

How can faculty help students reduce printing?

Faculty members are encouraged to:

• collect assignments through Blackboard, Google Drive, email, and other digital means,
• if printing is necessary, only request final copies of assignments,
• post files reading on websites in Blackboard, and
• refrain from suggesting the printing of books. 

What can I change to reduce printing?

Students can do their part by printing double-sided and not print:

• 1 PowerPoint slide per pages: instead print a handout with 3 or more slides per page
• Multiple drafts of the same document; instead only print the final draft of your paper
• 1 page per sheet; PDFs can be printed in multiple pages per sheet mode
• Textbooks: instead print pages needed or read the textbook online
• Party flyers: have your organization use the campus Print Center; this yields better quality.

How do I know my print balance?

If you are in the library, click on the PaperCut pop up. Students are also able to keep track of printing by visiting the link below and checking out their summary.

http://papercut-01:9191/user

My print balance is $0, what can I do?

When the maximum number of page allowances is reached, there will be a fee for each group of pages added to your print quota. Printing Dollars are sold in $2.50 or 50 increments, and are added to your account when you see the confirmation message indicating a successful purchase. You can add to your print quota by visiting the Eagle Technical Center, located in the lower level of the Student Union to pay in person.

Note: You will need to use a debit or credit card to add pages to your print quota balance. You cannot charge prints to your student account.

When does my print balance reset?

Print balances will be reset on an annual basis on August 1st.

Unused pages will carry over each semester of the academic year, (Fall, Spring, both Summer Sessions).  Page credits are only added in the summer, if you are enrolled in summer sessions.

I released my print job but there was a problem with the printer. Can I get a refund?

We offer print credits when there is a printer jam or other printer malfunction that impact your print job. Students may submit a request in PaperCut or you must contact ITS immediately to ask for the jam to be cleared or a credit cannot be issued. Call ETAC at 919-530-7676 during business hours. 

If problem occurs outside of ETAC business hours, please leave a voicemail message or send an email to helpdesk@nccu.edu with detailed information of what happened, the location of the printer, your name, username, phone number and email.

If my print job is bigger than my remaining pages, how will I know?

You will see a notification pop up on your screen. This will inform you that you do not have sufficient pages for the job you are attempting to print.

How can I prevent fraudulent activity with my printing account?

• Always log out of NCCU workstations when you have completed your work
• If you are working on an NCCU workstations, be sure to lock you computer if you step away
• Keep a password on personal devices
• Do not allow colleagues, friends, etc. to use your account

Can I get a refund?

There are 2 types of refunds with very specific parameters, allowed to NCCU students.  There are:

1) page refunds

2) added credit refunds. 

NOTE: There will be NO refunds on the $15 per semester credit received by all NCCU students. All refund requests will be reviewed by the administrator.  Once the request is sent, a printing administrator is notified. They will review the given information and approve or deny the request as needed within 2 business days.

Page Refunds

Students can request printing refunds within 24 hours of printer error using the process below. Note that the refund will go into your printing allocation and not be refunded in cash.

Below are examples for when to request a refund:

• Paper jam
• Print quality issues
• Printer malfunction

Below are examples for when a refund will NOT be issued:

• Jobs processed by someone else on your account if you leave a machine logged in
• Printed the same document multiple times
• Printed the wrong document
• Printed a slide per page when you intended to print multiple slides to a page
• Printed to color when you intended to print black and white
• Printed with sizing or zooming errors
• Requests submitted with no reason
• Requests entered more than 24 hours past the print job submission

Added Credit Refunds

Added credits are additional pages that have been purchased by the student and not provided in the semester refresh provided by NCCU.

Added credits are available in the account until 1) they are used, or 2) the student leaves NCCU. Students that meet either of the preceding criteria may request an added credit refund.  Added credit refunds must:

• Be requested 4 days before the end of the semester
• Be submitted through the online form
• Be requested before the August 1 reset

Students must be able to show proof of graduation or separation from the university upon request to the printing administrator. 

NOTE: There will be no cash refunds, all refunds will be added to the card that the purchase was initiated on.

If I have problems or questions, who do I contact?

If you are in the library talk to any of the ITS Staff members. For all other locations call ETAC at 919-530-7676 or email helpdesk@nccu.edu.