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If I am a Student, How do I Access an Exchange Shared Mailbox?

Frequently Asked Questions
If I am a Student, How do I Access an Exchange Shared Mailbox?
How Do I Access a Shared Mailbox in Outlook Web Access:
  1. You have to have access to view the mailbox, make sure your advisor submits a Help Desk ticket to helpdesk@nccu.edu or 919-530-7676
  2. Open Internet Explorer, and type the following URL: https://webmail.nccu.edu/owa/Insert Email Address/
    • Make sure to insert the shared email address after /owa/   
  3. Log on using your Active Directory Username and Password (MyEOL Login)
  • Make sure you have the pop-up blocker off or add webmail.nccu.edu to your allowed sites

 

How Do I Open a Shared Mailbox in Microsoft Outlook 2010 (For users configuring Outlook for the first time):

  1. You have to have access to view the mailbox, make sure your advisor submits a Help Desk ticket to helpdesk@nccu.edu or 919-530-7676.
  2. Open Microsoft Outlook 2010.
  3. Click the Next button.
  4. Select Yes to configure an E-mail account.
  5. Click the Next button.
  6. For Your Name and E-mail Address, enter the Shared E-Mail Address.
  7. Leave the password fields empty.
  8. Click NextFinish, and Close buttons.
  9. Open Microsoft Outlook 2010.
  • The shared mailbox should populate under your main mailbox (left panel)

 

How Do I Open a Shared Mailbox in Microsoft Outlook 2010 (For users already using Outlook):

  1. You have to have access to view the mailbox, make sure your advisor submits a Help Desk ticket to helpdesk@nccu.edu or 919-530-7676.
  2. Open Microsoft Outlook 2010.
  3. Click File tab in the Toolbar.
  4. Click Account Settings button, select Account Settings.
  5. Select the E-Mail tab.
  6. Click the New button.
  7. For Your Name and E-mail Address, enter the Shared E-Mail Address.
  8. Leave the password fields empty.
  9. Click NextFinish, and Close buttons.
  10. Open Microsoft Outlook 2010.
  • The shared mailbox should populate under your main mailbox (left panel)

 

How to send as shared mailbox in Microsoft Office 2010:

  1. Open a new Mail Message.
  2. Click the From button.
  3. Select Other E-Mail Address.
  4. Type in the Shared E-Mail Address in the From field.
  5. Send message.
  • If you do not have Send As permissions for the shared mailbox, Exchange will not allow you to send
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