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How Do I Access a Shared Mailbox on Outlook 2011 for Mac

Frequently Asked Questions
How Do I Access a Shared Mailbox on Outlook 2011 for Mac

IMPORTANT: In order to access an Microsoft Exchange shared mailbox, the manager of the shared mailbox must have granted you permission. A manager can submit a request for permission to our Help Desk at 919-530-7676 or helpdesk@nccu.edu.

  1. In Outlook 2011 for Mac, select the Tools menu and then Accounts
  2. In the window that appears, select your Exchange account and click the Advanced... button
  3. Click the Delegate tab. In the section named "People I am a delegate for:", click the Add button
  4. The Select User window will appear. Type in the name of the shared mailbox in the text box and click the Find button. Select the desired user from the search result list that appears and click OK.
  5. Click OK to close the accounts window. After a brief period, the shared mailbox will appear as a folder in the View list on the left side.

Sending a mail message

  • After successfully adding the mailbox to your Outlook 2011 for Mac, the shared mailbox can appear in the "From:" drop down of a new message. You must have Send As Permission for the Shared Mailbox.
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