Being a Graduate Hall Coordinator

Under the supervision of an area coordinator, the graduate hall coordinator (GHC) manages the day-to-day operations of a residence hall and creates a safe and supportive community conducive to learning. The GHC is responsible for creating developmental opportunities for students and providing supervision of resident assistants and desk attendants assigned to the residence hall. Significant evening and weekend work is required.

The graduate hall coordinator manages the day-to-day operations of a residence hall and creates a safe and supportive community conducive to learning that aligns with Residential Life policies, University regulations, Association of College and University Housing Officers–International standards, and Council for the Advancement of Standards in Higher Education standards.

General Responsibilities

• Serve as a resource to resident assistants (RAs) and desk assistants
• Attend departmental meetings and participate in departmental events
• Serve on at least one assigned committee or project each semester (for example, Recruitment and Selection; Training and Professional Development; or Student Leadership and Programming)
• Report student issues through appropriate channels in a timely manner
• Participate in rotating weekly duty rotation responding to after-hour issues, concerns and emergencies
• Serves as a Responsible Employee, in compliance with Title IX, and a Campus Security Authority, in compliance with the Jeanne Cleary Disclosure of Campus Security Police and Campus Crime Statistics Act, to ensure that any incidents or crimes of violence are properly communicated in a timely manner
• Assist with major department events and functions such as RA training, student-employee selection processes, room selection and departmental programming
• Utilize technology, including but not limited to Maxient, Microsoft Outlook, Asset Essentials and Mercury

Graduate Hall Coordinator for Front-Desk Operations (1)

• Oversee desk assistants and set up front-desk scheduling for the year
• Hire, select and train front-desk assistants on operations, customer service and departmental processes
• Utilize the scheduling system Time Clock Wizard to schedule all student employees, including resident assistants, for the department
• Co-supervise office front-desk assistants
• Help coordinate move-in operations during the Fall and Spring 
• Provide information and training to all desk assistants
• Communicate with students and parents in person and via phone
• Troubleshoot and deescalate student and parent concerns
• Implement and establish processes for office and desk assistants
• Maintain desks in various locations by making sure student employees have access and supplies to handle student concerns

Graduate Hall Coordinator for Programming and Community Development (3)

• Lead students by role modeling involvement in the residential and campus communities
• Provide support to resident assistants (RAs) in the coordination of residence hall programming
• Work with other program coordinators to implement large-scale program efforts for Residential Life
• Attend programming meetings for the Division of Students Affairs and Residential Life
• Helps the GHC for front-desk operations with scheduling of RAs for duty and desk operations within each hub
• Implement monthly residential education programs in each hub
• Provide information to resident assistants for bulletin boards and resource boards
• Support students with intentional conversations and hall gatherings
• Pick up shopping supplies from local stores and distribute programming supplies to residents
• Manage reservation systems of common area spaces within residence halls
• Support and assess residence hall programming efforts and customer service initiatives to ensure the effectiveness of programs and services

Graduate Hall Coordinator for Care and Conduct (3)

• Provide education interventions to minimize student behavioral issues
• Advise and refer students on matters of personal, social and academic concerns
• Mediate roommate conflicts and act as a conflict coach for the department
• Report and document all violations of community standards, residential life policies, student code of conduct standards, university regulations, and state and local laws in Maxient
• Carry out crisis response and care plans as situations arise
• Serve as a hearing officer for minor first-time policy violations
• Meet with residents to help with conflict management skills and communication styles
• Give presentations and trainings on mediation techniques and de-escalation techniques

Graduate Hall Coordinator for Residence Hall Administrative Operations (3)

• Administer the operational and facilities function of the residence halls
• Coordinate occupancy checks, health and safety inspections, and opening/closing and consolidation processes within each area
• Manage occupancy and support students with the room change process
• Report student issues through appropriate channels in a timely manner
• Coordinate residence hall opening, closing, and break coverage operations

Graduate Hall Coordinator for Marketing and Technology Support (1)

• Responsible for marketing and updating social media platforms for Residential Life
• Responsible for creating and producing all marketing material, including apparel, flyers and signs
• Understand the institutional brand and meet with the Division's marketing director to ensure we are in compliance with the institutional brand and vision
• Create video content to support student learning efforts within the residence halls
• Ensure all telephones and computers are updated in partnership with the technology specialist for the Division
• Ensure students and staff have technical support in the residence halls

Graduate hall coordinators will receive a monthly stipend of $1,000 and a fully furnished apartment with a washer and dryer located within the unit.

• Graduate Hall Coordinators are expected to hold 20 office hours per week to complete administrative tasks and assignments
• Additional hours are required when serving in the weekly on-call rotation. Evening and weekend work will be required

• Must be enrolled for a minimum of 9 credit hours and must not exceed 12 credit hours of graduate study each fall and spring semester at a University of North Carolina System college or university.
• This is a live-in position, and graduate hall coordinators are expected to reside in their assigned apartments.
• Graduate hall coordinators must maintain a minimum semester grade point average of 3.0.

• This is a 10-month appointment.
• Graduate hall coordinators are required to remain on campus during the usual academic break periods and holidays (Labor Day, Fall Break, Thanksgiving Break, Winter Break, the MLK Holiday and Spring Break) if they are scheduled to be on call during those times.
• Annual reappointments are offered based on successful fulfillment of expectations, evaluation, academic performance and continued enrollment in a graduate program.
• Summer employment may be available (contingent upon staffing needs), with high priority given to current staff.

For candidates interested in our hiring process for the Fall 2024 Semester, please refer to the following dates and times:

Apply now for the 2024–2025 academic year!

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