The primary objectives of the student complaint and student grievance procedures are to ensure concerns are promptly dealt with and resolutions reached in a fair and just manner. It is essential each student be given adequate opportunity to bring complaints and grievances to the attention of the University with the assurance each will be heard and due process afforded the student.
A complaint is often resolved informally or through mediation, though it may develop into a grievance if a resolution cannot be found. The subject of a complaint is normally an action, decision or omission within the control or responsibility of the University that causes a student to feel they have been wronged.
A grievance is a complaint that may result in disciplinary action against a staff member or student. It may also be a complaint that has failed to reach a resolution after informal processes have been attempted. The submission of a grievance will result in the appointment of an investigator to examine the complaint, according to the process established by the Office of the Provost.
Student Complaint Form
The Student Complaint Form provides students with an avenue to submit a concern regarding an academic or a non-academic matter. Students are encouraged to resolve complaints at the appropriate level of dispute; however, should this approach fail or be inappropriate, students may submit written complaints through the Student Complaint Form. You will receive confirmation that your complaint was received and routed to the appropriate office within 24 hours.
Student Grievance Form
The Student Grievance Form provides students with a formal procedure to make claims that their rights under law or university policy have been violated. Students are encouraged to attempt to resolve issues at the appropriate level of dispute; however, should this approach fail or be inappropriate, students may submit a grievance through the Student Grievance Form. You will receive confirmation that your grievance was received and routed to the appropriate office within 24 hours. Please carefully review the Grievance Procedure for Undergraduate Students or the Grievance Procedure for Graduate and Professional Students as appropriate.