|Where do I get technical assistance?|
Welcome to the Eagle Technical Assistance Center (ETAC). We are a proactive unit that provides services desired by students, administration, faculty, and staff while supporting strong team work goals that parallel the mission of NCCU. We are committed to continuing to move forward in the technological arena by creating new and exciting technological avenues for our campus.
ETAC is the frontline of support for the NCCU Information Technology Services Department. We use Numara FootPrints Service Desk Management System to track all issues as well as direct issues to the appropriate ITS Team. Having a technical issue or question, let us help you and get IT done!
If you are checking on equipment you’ve dropped off or having issues connecting to the network in your residence hall, call the Student Computer Repair Center at (919) 530-5038
If you are experiencing any other technical issues contact the Eagle Technical Assistance Center at (919) 530-7676
Send an e-mail with your issue to firstname.lastname@example.org. Make sure that you include the following items to ensure your issue is resolved in a timely manner:
Submit a Request
Submit a Help Request Ticket via the web to https://helpdesk.nccu.edu
If you have any of the issues listed below visit the Student Computer Repair Center located on the lower level of the Alfonso Elder Student Union (beside the Campus Post Office). The Student Computer Repair Center provides the following services:
Hours of Operation
We are currently operating on a modified support schedule.
Our current hours are:
Monday-Friday: 8:00 am - 5:00 pm
Fall/Spring Support Schedule
Holiday Support/Summer Break Schedule
Summer Semester Support Schedule
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