In addition to www.nccu.edu/voicethread (coming soon), there are a couple of ways to get more help. You can go to VoiceThread's great help page to search or browse for help on all major features of VoiceThread. 

Once logged into nccu.voicethread.com, there are several video tutorials that may answer your question. Click on “MyVoice” and look for “Tutorials” listed on the left side of the screen.

If you are still unable to solve your problem, email your question to Dan Reis.