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Citizen Complaints

1. All complaints that allege misconduct by a member of the University Police Department that pertain to departmental policies and procedures shall be documented and investigated to the fullest extent possible.

2. Complaints may be made in person, by telephone or in writing. Complaints from citizens who wish their names to be held in confidence will be accepted for investigation.

3. Personnel who are notified of a complaint against the department or any of its members are to direct the complainant to the Watch Commander, depending upon the nature of the complaint.  In the absence of the Watch Commander/Lieutenant, the highest-ranking supervisor on duty should be contacted to take the complaint.

4. A supervisor will have the complainant complete the NCCU Citizen Complaint Form unless the complainant is unable to write. In such a case, the supervisor will record the complaint on the citizen complaint form.

5. The supervisor who takes the complaint is to complete a Departmental Complaint Report. A copy of this report, the Citizen Complaint Report and any necessary documentation must be forwarded to the Internal Affairs Supervisor by the next business day for administrative processing.

a. When applicable, the supervisor will attempt to resolve a complaint during the initial contact with the complainant. If the supervisor who takes the complaint is not the first-line supervisor of the involved member(s), he/she will notify the involved member(s) supervisor. The complaint may be forwarded to the appropriate supervisor for investigation by the Internal Affairs supervisor. If the complaint alleges a non-disciplinary incident and the matter is resolved at the time the complaint is filed, the Watch Commander/Lieutenant shall retain a copy of the complaint file within his or her squad for appropriate action.

b. Attempts to resolve complaints shall be noted on the complaint report. Original complaint reports shall be forwarded to Internal Affairs even in those instances when the complaint is resolved.

c. The Watch Commander/Lieutenant will explain the departmental complaint process to the complainant.

d. In the event that a delay would hamper the investigation of serious allegations, supervisors and/or a lieutenant are authorized to initiate inquiries prior to review by the chief.

e. Allegations that are likely to have an adverse impact upon the department (use of deadly force, for example) are to be reported immediately to the administrative and operations commanders and the chief of police.

6. Upon review by the chief, complaints will be assigned for investigation as necessary.

7. A record of complaints filed against the department or its members will be maintained by the Internal Affairs Unit in a secure file, separate and apart from the central records system and personnel files.

8. Upon receipt of the complaint, the chief of police must notify the complainant in writing that the complaint has been received and identify the supervisor responsible for follow-up investigation.

9. The chief will notify the complainant of the investigative findings at the conclusion of the process. The information provided in this notification will be at the discretion of the chief of police.

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North Carolina Central University
1801 Fayetteville St., Durham, NC 27707