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Today, no large organization can afford to ignore rising energy costs, or its contribution to climate change. Enterprises face ever-increasing pressures to 'go green' and reduce power consumption. Thousands of faculty, staff and students access our IT services both from on campus and off campus, 24 hours per day, 7 days per week, 365 days per year. We strive to offer excellent services to our constituents while taking our energy use very seriously. Computers generate heat and require additional cooling which adds to energy costs. Read full article
NCCU technology users often wonder (and ask) to what extent can Information Technology Services (ITS) monitor their usage of the Internet and how they will be affected judicially, for an act such as copyright infringement. ITS has implemented a policy where a user’s port is turned off when they receive a complaint from an outside party. The first inquiry made by the music and film industry gives users an opportunity to delete these files from their hard drive. If the user complies and signs a certification document, ITS will restore their Internet connection. Read full article
Windows Vista is the latest operating system available for personal computers from the Microsoft Corporation. Vista was set to replace Windows XP as the next standard operating system sold with new personal computers. Computers with Vista pre-loaded are already being widely sold. The NCCU ITS Division is not promoting the usage of Windows Vista, at this time, due to a few reasons. Read full article
The ITS Web Team is working on several projects to improve the functionality of our NCCU webpage. One of these projects is the curriculum guide. The curriculum guide provides a graphical list of recommended courses for 89 undergraduate degree programs. Along with this information you will find the course descriptions.
The curriculum guide is being updated every day. At the time of this article, Web Services published 32 undergraduate programs out of 89. To view the curriculum guide visit http://www.nccu.edu/curriculum/ and click on the degree program of your interest.
Another outstanding project from our NCCU ITS Web Team!!!
Phishing Scams and Identity Theft are two very serious issues that threaten the integrity of you and the university. Phishing Scams seek to steal confidential information by sending "official looking" e-mail messages that ask you to verify private information, such as a social security number, credit card information, passwords, etc. Phishing Scams often lead to Identity Theft, one of the fastest-growing crimes, and could ultimately corrupt the integrity of NCCU. Read full article
ITS offers free IT-related training to faculty and staff. These trainings can be obtained by attending a scheduled workshop, scheduling a workshop for your area, or receiving a one on one consultation. All of our trainings are listed and can be registered for on our University Calendar. Read full article
The Virtual Computing Lab (VCL) is a remote access service that allows you to reserve a computer with a desired set of applications for yourself, and remotely access it over the Internet. Read full article
We currently have 8 open usage computer labs throughout the campus of NCCU. All Open Usage Labs are available to anyone with a current NCCU username and password. Pictured is a graph showing the logins in our labs from August to October. We have had a total of 49,147 logins in our labs since beginning the Fall 2008 semester.
Here a few tips to assist you in ensuring you have the best quality service available from the Eagle Technical Assistance Center (ETAC). Read full article
Did you know that ITS tracks the usage to www.nccu.edu? It is important for us to see what pages are the hot spots and where our web traffic is coming from. Web Services uses Google Analytics to capture and measure statistics for NCCU.edu. We use this tool to tell us information such as the site you came from, the search engine used, the keywords used to find our site and the pages you view while visiting our site. Read full article
ITS is aware of the importance of customer service, and has implemented a campaign that stresses this importance to all employees. Awards have been established and goals have been set to ensure that each customer’s experience is pleasant and friendly.
We encourage the NCCU family to take a few seconds and complete a customer service survey, which is sent to you after each trouble ticket is resolved. These surveys serve as a tool for monitoring and providing top rate service. We use the results of these surveys to calculate a score for rating the department, entities within the department, as well as all ITS staff members.
Of all Internet activities, email is the most popular. Almost 88 percent of all Internet users in the U.S. use email. This information comes from a survey conducted by the UCLA Center for Communication Policy (The UCLA Internet Report: Surveying the Digital Future. UCLA Center for Communication Policy. 2001). According to the same survey, approximately 90 percent of those who use the Internet at work use it to access business email.
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