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Apple iOS 7 Upgrade Issues

Information Technology Services (ITS) continues to test Apple iPad, iPhone and iPod devices with iOS 7 for compatibility with our Exchange environment. In addition to conducting our own testing with iOS 7, we have been monitoring reports from other institutions with Exchange email. Multiple organizations are reporting their users are unable to access their Exchange email accounts or calendars on their Apple devices after upgrading to iOS 7. Reports indicate that the effect is cumulative, meaning that the more iOS 7 devices attempting to access an Exchange email environment, the greater the connectivity problems. At this time, a resolution, or the cause for these connectivity problems has not been definitively identified.

In light of these reports, ITS is encouraging all Apple iPad, iPhone and iPod users to refrain from upgrading their device to iOS 7. Upgrading to iOS 7 before a cause and resolution has been identified to these issues could prevent you from accessing your NCCU email account from your Apple iOS device.

iOS 7.0.2 has been released as well but does not appear to contain a resolution or fix for the reported issues with Exchange email. ITS cautions all iOS users to refrain from updating to iOS 7.0.2 until it can be confirmed that this iOS update does not have an impact on Exchange email services.

ITS will continue to monitor our Exchange email services for signs of compatibility problems as well as the status of those institutions reporting iOS 7 problems.