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Technology Support Services

Support for NCCU Owned Devices

ITS provides software and hardware support for NCCU owned laptop and desktop workstations. This support includes new computer setup, troubleshooting, installing and configuring of desktop operating systems and applications within the parameters of NCCU ITS procedures. Highly knowledgeable and dedicated support technicians ensure that all issues are resolved with the highest level of technological and customer service. To get support for your NCCU owned device contact ETAC by calling 919-530-7676 or emailing helpdesk@nccu.edu

Support for Personal Desktops/Laptops

The Eagle Technical Center (ETC) provides hardware and software repair for personal computers that belong to students, faculty and staff of NCCU.  ETC is located on the first floor of the James E. Shepard Library. Students receive ONE free computer wipe each semester they are enrolled in classes at the university.  Consultations and workshops are available at no charge. Faculty and staff members can receive support on their personal devices for a small fee at the ETC.  Below is the current pricing list, which is subject to change.

Service Price
Consultation FREE
Software Installation $20.00

Microsoft Office Software
Windows 8.1 Upgrade Software - 32 bit $29.99
Windows 8.1 Upgrade Software - 64 bit $29.99

1 Year Software $34.99
4 Year Software $84.99

Hardware Installation

Assessment/Diagnostic Fee $35.00

PC Optimization
Data Backup (customer provides media)

Data Backup (Service Center provides media) $50.00 plus cost of media
Virus Removal $60.00
Recovery/Restore $60.00
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North Carolina Central University
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