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Call ETAC
919-530-7676
Email ETAC
helpdesk@nccu.edu
Submit a Ticket Online
https://helpdesk.nccu.edu
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Employees:
H.M. Michaux, Jr. School of Education,
Room 3004
Students:
Student Union,
Lower level beside the Mail Center
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May 2013
The ITS ticketing system, Footprints, has been successfully upgraded. This upgrade will give Footprints a more user friendly interface and faster response time.
Please visit our ticketing system at https://helpdesk.nccu.edu to submit an online trouble ticket to the Eagle Technical Assistance...
ITS has moved from Symantec Anti-virus to Kaspersky Anti-virus to ensure NCCU has an effective security software protecting our network. This software is being automatically installed on all faculty and staff computers connected to the university network directory. As a result of that installation, you will see...
ITS is proud to announce the arrival of Blackboard Analytics here on the campus of North Carolina Central University. Blackboard Analytics is a business analysis tool that allows NCCU to monitor and measure student success factors as outlined in our 20/20 Strategic Plan. This highly sophisticated reporting...
ITS will be performing server maintenance, May 13, 2013 from 5:30 pm – 7:00 pm. During this maintenance we may experience intermitted outages of the nccu.edu website.
Many of our students across campus have received the email acepting them to be a member of the NCCU HonorSociety.org. This email was not generated from anyone on the campus of NCCU, nor is it endorsed by the campus.
The HonorSociety.org website has been around for approximately 14 years. They mainly gather...
The Eagle Technical Assistance Center (ETAC) will be closed, today May 10, 2013 from 11:00 am until 1:30 pm in preparation for the Spring 2013 Commencement Exercises.
If you experience a technical emergency during this time, submit a trouble ticket to https://helpdesk.nccu.edu or send an email to helpdesk@nccu.edu as we...
The Eagle Technical Assistance Center (ETAC) will be closed, May 9, 2013 from 11:30 am until 2:30 pm.
If you experience a technical emergency during this time, submit a trouble ticket to https://helpdesk.nccu.edu or send an email to helpdesk@nccu.edu as we will be reviewing our ticketing system as soon as we return to...
Without your input, it is challenging for us to move forward and create a technological campus climate and culture that meets the needs of all students, faculty and staff. Make your voice heard, give us your feedback regarding our “ITS Student Technology Services.” Click the link below to complete the...
The emergency Banner system maintenance is complete; the system is back up and functioning properly. Thank you for your patience and understanding as we completed this update.
We are currently experiencing technical difficulties with our Banner system and need to perform emergency maintenance. We are asking everyone to IMMEDIATELY log off of the Banner system so that this maintenance can be performed.
We will notify you as soon as the issue is resolved and you are able to log back...
April 2013
The Banner System will be unavailable May 17, 2013 from 6pm until 6 pm, May 18, 2013 to apply scheduled system upgrades.
During this maintenance window, Banner INB and SSB will be inaccessible.
As we approach the end of the semester we want to ensure your computers are running optimally. The last date the ITS Student Computer Repair Center (SCRC) can receive your computer...
The Banner System will be unavailable tonight, April 19, 2013 from 9pm until 2 am, April 20, 2013 to apply requested system upgrades.
During this maintenance window, Banner INB and SSB will be inaccessible.
ITS emphasizes the importance of maintaining the security of your NCCU account. Protecting your NCCU password protects the security of your work, prevents unauthorized access of your account and protects the campus network. It is with this in mind that ITS no longer changes and/or resets NCCU passwords via the...
March 2013
The Eagle Technical Assistance Center (ETAC), the Employee Repair Center (ERC) and the Student Computer Repair Center (SCRC) will be closed Friday, March 29, 2013 for the Good Friday Day Holiday. We will reopen Monday at our normal business hours.
ITS will be performing server maintenance, March 22, 2013 from 5:00 pm – 6:30 pm. During this maintenance window, faculty and staff email will be unavailable.
Banner will be down Friday, March 15, 2013 from 6:00 PM until Sunday, March 17, 2013 at 6:00 PM for maintenance.
During this maintenance window, Banner INB and SSB will be inaccessible.
The Eagle Technical Assistance Center will begin modified hours of operation Sunday, March 17, 2013 until further notice. The hours of operation are:
Monday – Friday: 8:00 am – 5:00 pm
Saturday/Sunday: CLOSED
If you experience a technical emergency outside of these business hours, submit a...
The Student Computer Repair Center will close at 4:00 pm today. They will resume normal business hours tomorrow. Normal business hours are:
Mon., Wed., Fri.: 8:30 am – 5 pm
Tues. and Thurs.: 8:30 am – 5:30 pm
Saturday and Sunday: CLOSED
The Eagle Technical Assistance Center (ETAC) will be on a modified schedule for the week of Spring Break. The schedule will be from Friday, March 8, 2013 until Saturday, March 16, 2013. The Spring Break Hours of Operation are:
Friday, March 8: 8:00 am - 5:00 pm
Sunday, March...
February 2013
Banner (NCCUProd) will be unavailable Saturday, February 23, 2013 from 9 pm to 3 am for system maintenance. During this maintenance window, Banner INB and SSB will be inaccessible.
ITS will be performing emergency server maintenance, tonight February 22, 2013 from 5:00 pm – 8:00 pm. During this maintenance window, faculty and staff email will be unavailable.
We are currently experiencing issues with the wireless network in Eagle Landing. We are working to address these issues at this time.
Banner will be down Friday, March 15, 2013 from 6:00 PM until Sunday, March 17, 2013 at 6:00 PM for scheduled maintenance.
During this maintenance window, Banner INB and SSB will be inaccessible.
The hours for the Eagle Technical Assistance Center (ETAC) have changed.
Effective, March 13th, 2013, normal Business hours are:
Monday - Friday: 8 A.M. to 5 P.M.
Saturday and Sunday: CLOSED
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