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Call ETAC
919-530-7676
Email ETAC
helpdesk@nccu.edu
Submit a Ticket Online
https://helpdesk.nccu.edu
Visit Us
Employees:
H.M. Michaux, Jr. School of Education,
Room 3004
Students:
Student Union,
Lower level beside the Mail Center
Get Connected
November 2013
Information Technology Services will be temporarily closed today, November 26 from 11:30 am until 2:00 pm. We will resume our holiday business hours at 2:00 pm today.
If you experience a technical emergency during this time, send an e-mail to helpdesk@nccu.edu or submit a trouble ticket to https://helpdesk.nccu.edu...
May the good things of life be yours in abundance, not only at Thanksgiving but throughout the coming year.
Happy Thanksgiving!!
~ from John N. Smith, the Management and the Staff of the NCCU ITS Department.
The ITS department will be on a modified schedule for the Thanksgiving Holiday.
Eagle Technical Assistance Center (ETAC)
Tuesday, November 26 & Wednesday, November 27: 8:00 am – 5:00 pm
Thursday, November 28: CLOSED
Friday, November 29: CLOSED
Sunday, December 1: CLOSED
Student...
Have you seen the new website?!?
On Thursday, November 14, 2013, the Web Services Team began a roll out of the new website design to a select number of pages, starting with the front page. The 10-month project, which is a campus-wide effort, will eventually bring all pages into the new design.
The...
As Information Technology Services continues to work to expand the NCCU wireless network, we would like to provide you with an update on the status of our wireless project.
• Outdoor WI-FI is now available in the Shepard Library Bowl/Amphitheatre and surrounding...
Blackboard will be inaccessible Friday, November 8, 2013 from 1:00 am until 7:00 am for a server upgrade.
October 2013
The ITS Networking Team has run additional tests and completed some maintenance after the assessment completed Thursday, October 24, 2013. At this time all reported issues have been resolved.
If you experience any connectivity issues, please restart your device. If that does not correct the issue,...
The ITS Networking Team has run numerous tests and completed some maintenance to resolve the wireless issues on campus. We will be conducting a sweep of the residential halls, academic and administrative buildings beginning on Thursday to isolate any further issues you may be experiencing with your...
WebFOCUS issues have been corrected and the system is back online.
We are currently experiencing technical difficulties with our WebFOCUS system and need to perform emergency maintenance. During this time you will be unable to access WebFOCUS.
Information Technology Services (ITS) continues to test Apple iPad, iPhone and iPod devices with iOS 7 for compatibility with our Exchange environment. In addition to conducting our own testing with iOS 7, we have been monitoring reports from other institutions with Exchange email. Multiple organizations are reporting their...
We are currently experiencing issues with our NCCU Community being able to access Blackboard via myEOL. Visit the link below to access Blackboard as we work to correct the issue.
https://nccu.blackboard.com/webapps/login/
Attention NCCU Faculty/Staff,
Facilitates Services in conjunction with the Information Technology Services Department launched the Facility and Calendar Event Scheduling (FACES) system, our new facility reservation system, on September 30, 2013. Please review the FACES Training Schedule by clicking the link below...
September 2013
The Student Computer Repair Center located in Student Union, on the lower level beside the Mail Center is OPEN today and operating under the normal hours of operations.
The ITS Department (entities housed in the H. M. Michaux, Jr, School of Education) is closed today, September 24, 2013. We will resume normal business hours, Wednesday, September 25, 2013 at 7:00 am.
If you experience a technical issue during this time, send an e-mail to helpdesk@nccu.edu or submit a trouble ticket...
The NCCU Banner Production System will be unavailable on Saturday, September 21 beginning at 8:00 am until Sunday, September 22 at 8:00 am for Financial Aid 8.18 and Student Accounts Receivables 8.4.3 upgrades. During this maintenance window Banner INB and Banner SSB will be unavailable.
We appreciate your...
There will be contractors on campus Tuesday, September 17 through Friday, September 20 to complete the Wireless Installation Project for our Greek Bowl. The buildings that will be directly affected are: Hubbard Totten Building, Edmonds Classroom Building, James E. Shepard Memorial Library and Rush Hall. These...
The Shepard MegaLab will be closed, September 10, 2013 from 7:30 am – 5:00 pm. Students may use the following labs, during this time:
· School of Business, Room G18
· Edmonds Classroom...
The Eagle Technical Assistance Center (ETAC) will be closed on Sunday, September 1, 2013 and Monday, September 2, 2013 in observance of the University Holiday (Labor Day). If you experience technical difficulties during this time please submit a trouble ticket to https://helpdesk.nccu.edu.
We will reopen Tuesday,...
August 2013
State ITS will be completing maintenance on the Voicemail System today, August 29, 2013 from 6:00 pm – 9:00 pm. During this time the voicemail services will be inaccessible.
In our continuing effort to enhance the technology available to the university, Aquos boards have been strategically placed throughout the campus. These interactive display boards will enable users to better collaboratively work and present ideas to an audience.
Boards have been installed in the following...
Our campus (faculty and staff) is currently experiencing issues receiving email from external sources (anyone outside the NCCU campus).
We apologize for the inconvenience and appreciate your patience as we work diligently to resolve this issue.
Information Technology Services (ITS) understands that in addition to studying, students need time for recreation. Thus, we have made provisions to support internet connectivity for online gaming systems. If you would like to access the NCCU network with your gaming system, please submit a request to the Eagle...
The technical issues with the long distance dialing feature on our campus telephone system have been resolved.
The Eagle Technical Assistance Center (ETAC) will be open Saturday, August 10, 2013 from 8:00 am – 1:00 pm to assist with Move-In Day. We will begin the Fall Semester Hours of Operation Monday, August 12, 2013. The hours are:
Eagle Technical Assistance Center (ETAC)
Monday – Thursday: 7:00 am...
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