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Call ETAC
919-530-7676
Email ETAC
helpdesk@nccu.edu
Submit a Ticket Online
https://helpdesk.nccu.edu
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Employees:
H.M. Michaux, Jr. School of Education,
Room 3004
Students:
Student Union,
Lower level beside the Mail Center
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July 2014
This is a reminder that there will be scheduled maintenance on our Banner system beginning July, 18 at 8:00 pm and concluding by July 19 at 8:00 pm.
During the maintenance window the following items will be inaccessible:
Banner INB
Banner SSB
Please continue to go to myEOL for links to...
The Eagle Technical Assistance Center (ETAC) will be closing Friday, July 3, 2014 at 5:00 pm and closed Sunday, July 6, 2014 in observance of the Independence Day Holiday. We will reopen Monday at our normal business hours. Normal business hours are:
Monday – Thursday: 7 am – 7 pm
Friday: 8 am –...
May 2014
This is a reminder that there will be scheduled maintenance on our Banner system beginning Saturday, May 31st at 8:00 am and concluding by Sunday, June 1st at 12:00 pm in order to install recent upgrades for compliance with the 150% Direct Loan Legislation and Banner Finance 8.9 release.
During the maintenance...
ITS will be closed Sunday, May 25 and May 26, 2013 for the Memorial Day Holiday. We will resume normal business hours on Tuesday, May 27, 2013. Normal business hours are:
Monday – Thursday: 7:00 am – 7:00 pm
Friday: 8:00 am – 5:00 pm
Sunday: 10:00 am – 7:00 pm
To provide Registered Student Organizations access to submit request for facilities on campus, FACES Production will have a major upgrade. This change has been implemented in FACES Test environment and has been tested for several weeks. The change will allow a selected group of students to submit a request for a facility via...
The Eagle Technical Assistance Center (ETAC) will be on a modified schedule May 11, 2014 – May 18, 2014 while classes are not in session. The modified hours are:
Sunday, May 11: CLOSED
Monday, May 12 – Friday, May 16: 8:00 am – 5:00 pm
Sunday, May 18: CLOSED
We will resume normal...
Blackboard will be inaccessible Saturday, May 10, 2014 from noon until Sunday, May 11, 2014 at 12:00 pm for service package upgrade maintenance.
February 2014
MCNC, one of our hosted service providers, will be completing scheduled maintenance on our Banner system Friday, February 21 beginning at 8:00 pm and concluding by Sunday, February 23 at 8:00 pm. The purpose of this maintenance is to make some vendor-recommended network, OS and database parameter changes...
The NCCU Banner Production System will be unavailable today, February 16th from 8:00 pm until 7:00 am, Monday February 17th for maintenance. During this maintenance window Banner INB and Banner SSB will be unavailable.
At approximately 2:00AM EST, our phone system vendor received an alert about a failed hardware module within the campus phone system. As a result of the failure, the phone system performed an automated reset of the system. When then system reset initiated, it disrupted service to all campus call centers (e.g....
January 2014
Due to the expected inclement weather the Eagle Technical Assistance Center (ETAC) will be closing at 5:00 pm today.
If you experience a technical emergency during this time, submit a trouble ticket to https://helpdesk.nccu.edu or send an email to helpdesk@nccu.edu as we will be reviewing our ticketing system when we...
The new Java 7 Update 51 has been released. However, compatibility issues with this update and Internet Native Banner (INB) have been reported by multiple universities causing inaccessibility of the application. We are asking all users of INB to postpone updating their Java plug-in until a resolution is...
Over the weekend we experienced technical difficulties with myEOL, Blackboard and the Helpdesk telephone system. The issues with myEOL were resolved on yesterday, however the Blackboard and telephone glitches are a bit more complicated. We have pinpointed the issue with the Blackboard and telephone systems and...
We are currently experiencing issues with myEOL. The issue has been reported and the team is working to resolve it. We appreciate your patience.
If you need to access Blackboard click on the link below:
https://nccu.blackboard.com/
If you need access to student email...
We are committed to providing the best service possible to our NCCU community. To stay aligned with this commitment in regards to our website, we have partnered with IBM to conduct a website review (www.nccu.edu). This partnership will greatly assist in our efforts to improve upon the user experience when visiting...
During the Winter Break, ITS experienced some technical difficulties resulting in users not being able to access Banner through the single sign on feature in myEOL. Upon review of the error, ITS found that there was an encryption error that served as the root of the problem. ITS rolled back the enhancement that caused this...
December 2013
The NCCU Banner Production System will be unavailable on Friday, December 20 beginning at 7:00 pm until Saturday, December 21 at 7:00 pm for maintenance. During this maintenance window Banner INB and Banner SSB will be unavailable.
We appreciate your patience and understanding as we complete these necessary...
We have 2 maintenance windows over the next two days. Please see below:
1 – Tuesday, Dec. 17, 6am - 8am
Maintenance to wireless network. Customers may experience up to a 30-minute period in which the wireless network in their area will be unavailable. No single area or building will be...
Attention NCCU:
Below is the ITS Winter Holiday/Break Schedule.
Eagle Technical Assistance Center (ETAC)
Student Computer Repair Center (SCRC)
Employee Repair Center (ERC)
Winter/Christmas Break...
The Banner System will be unavailable Sunday, December 8, 2013 at 6:00 am until Monday, December 9, 2013 at 8:00 am to apply requested system upgrades.
During this maintenance window, Banner INB and SSB will be inaccessible.
November 2013
Information Technology Services will be temporarily closed today, November 26 from 11:30 am until 2:00 pm. We will resume our holiday business hours at 2:00 pm today.
If you experience a technical emergency during this time, send an e-mail to helpdesk@nccu.edu or submit a trouble ticket to https://helpdesk.nccu.edu...
May the good things of life be yours in abundance, not only at Thanksgiving but throughout the coming year.
Happy Thanksgiving!!
~ from John N. Smith, the Management and the Staff of the NCCU ITS Department.
The ITS department will be on a modified schedule for the Thanksgiving Holiday.
Eagle Technical Assistance Center (ETAC)
Tuesday, November 26 & Wednesday, November 27: 8:00 am – 5:00 pm
Thursday, November 28: CLOSED
Friday, November 29: CLOSED
Sunday, December 1: CLOSED
Student...
Have you seen the new website?!?
On Thursday, November 14, 2013, the Web Services Team began a roll out of the new website design to a select number of pages, starting with the front page. The 10-month project, which is a campus-wide effort, will eventually bring all pages into the new design.
The...
As Information Technology Services continues to work to expand the NCCU wireless network, we would like to provide you with an update on the status of our wireless project.
• Outdoor WI-FI is now available in the Shepard Library Bowl/Amphitheatre and surrounding...
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