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...alert...

Call ETAC
919-530-7676

Email ETAC
helpdesk@nccu.edu

Submit a Ticket Online
https://helpdesk.nccu.edu

Visit Us

Employees: 
H.M. Michaux, Jr. School of Education, 
Room 3004

Students: 
Student Union, 
Lower level beside the Mail Center 

Get Connected
 

February 2015

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The issue with the ETAC telephone line has been resolved! Please contact ETAC during normal business hours for further information or questions. Our normal business hours are: Monday – Thursday: 7:00 am – 10:00 pm Friday: 8:00 am – 5:00 pm Saturday: CLOSED Sunday: 10:00 am – 7:00 pm
 
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We are currently experiencing issues with our ETAC telephone line (x7676).  We are working with our vendors to correct the issue.  There is no expected time of repair at this time.  If you are experiencing a technical issue email helpdesk@nccu.edu or visit us on the web at http://helpdesk.nccu.edu....
 
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Due to adverse weather conditions, North Carolina Central University has canceled all day and evening classes for Tuesday, Feb. 17. All campus offices are also closed.  If you are experiencing a technical issue email helpdesk@nccu.edu and we will assist you at our earliest convenience.
 
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Due to adverse weather conditions, the Student Computer Repair Center (SCRC) located on the lower level of the Student Union and the Shepard MegaLab will be closing at 3:00 pm. The Eagle Technical Assistance Center (ETAC) will be closing at 7 pm today.
 

January 2015

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The ITS Eagle Technical Assistance Center (ETAC) will be on a modified schedule January 23, 2015 - February 4, 2015.  The modified schedule will be: Monday - Friday: 8:00 am - 5:00 pm Saturday: CLOSED Sunday: CLOSED We are experiencing extremely high call volumes.  If you experience a technical...
 
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ITS will be on a modified schedule for the Martin Luther King, Jr holiday weekend.   Eagle Technical Assistance Center (ETAC) Friday, January 16, 2015 : 8:00 am - 5:00 pm Saturday, January 17, 2015: CLOSED Sunday, January 18, 2015: CLOSED Monday, January 19, 2015: CLOSED Student Computer Repair...
 
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Welcome back NCCU Students, Staff and Faculty.  As you dive head in to Spring 2015, we would like to make sure you are reminded two items that launched Fall 2014. Eagles Wi-Fi "Eagles-Wi-Fi" now replaces the "NCCU" wireless network. Login once each semester and campus wireless coverage...
 

December 2014

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During the Winter Break period some ITS locations will be on a modified schedule.  Eagle Technical Assistance Center (ETAC) Hours (closed Saturday and Sunday) December 10 – 22: Monday – Friday 8:00 am – 5:00 pm December 23 – January 1: CLOSED January 2 - January 7: Monday –...
 
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The Shepard Library and MegaLab will be on the following modified schedule for Final Exams. Friday, December 5, 2014: 7:30 AM – 7:00 PM Saturday, December 6, 2014: 8:00 AM – 5:00 PM Sunday, December 7, 2014: 2:00 PM – 3:00 AM Monday, December 8, 2014: 7:30 AM – 3:00...
 
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North Carolina Central University ITS is excited to announce that we now provide Microsoft Office under the Microsoft Office Distribution Program at a deeply discounted rate beginning December 2, 2014 at 10:00 am.  This agreement allows students, faculty and staff to purchase Microsoft Office for usage on a personally...
 

November 2014

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During the Thanksgiving Holiday, the Eagle Technical Assistance Center (ETAC) and the Student Computer Repair Center (SCRC) will be on the following modified schedule. Wednesday, November 26: 8:00 am - 5:00 pm Thursday, November 27: CLOSED Friday, November 28: CLOSED Saturday, November 29: CLOSED Sunday, November...
 

October 2014

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ITS has been working on several new solutions, and three are ready for you now!     Eagles-Wifi - the new network registration system that will streamline the process for connecting to and using the campus’ wireless network. You are now only required to register/log-in once each semester....
 
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In response to students and faculty requests to add printing locations back in areas across campus we’ve created “printing kiosks”. In addition to the new printers in the MegaLab, we have placed “printing kiosks” in Farrison-Newton, Room 341, School of Business, Room G-18, Criminal Justice, Room...
 
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The Eagle Technical Assistance Center and the Shepard MegaLab will be on modified hours for Fall Break.  We will resume normal business hours Tuesday, October 14, 2014.   Modified ETAC Hours Sunday, October 12, 2014: CLOSED Monday, October 13, 2014: 8:00 am - 5:00 pm   Modified Shepard...
 

September 2014

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This update is in response to the significant number of questions and concerns regarding the new printers in the MegaLab and the questions about charges. Here are the facts: There is NO charge or quota for student printing currently at NCCU. The newly installed printers have a screen that shows a $15 credit. This is...
 
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On Tuesday, September 9, 2014 at 5:00PM PT, R25 will be down for maintenance scheduled by the vendor.  The scheduled down time approximately two hours. The maintenance will provide a solution to the following situations: 1 - Intermittent incorrect Task sorting when filtering Advanced Task Searches 2 -...
 

August 2014

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The Eagle Technical Assistance Center (ETAC) will be closing Friday, August 29, 2014 at 5:00 pm and closed through Monday, September 1, 2014 in observance of the Labor Day Holiday.  We will reopen Tuesday at our normal business hours. Normal business hours are:   Monday – Thursday: 7 am – 10...
 

July 2014

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This is a reminder that there will be scheduled maintenance on our Banner system beginning July, 18 at 8:00 pm and concluding by July 19 at 8:00 pm. During the maintenance window the following items will be inaccessible: Banner INB Banner SSB Please continue to go to myEOL for links to...
 
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The Eagle Technical Assistance Center (ETAC) will be closing Friday, July 3, 2014 at 5:00 pm and closed Sunday, July 6, 2014 in observance of the Independence Day Holiday.  We will reopen Monday at our normal business hours. Normal business hours are: Monday – Thursday: 7 am – 7 pm Friday: 8 am –...
 

May 2014

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This is a reminder that there will be scheduled maintenance on our Banner system beginning Saturday, May 31st at 8:00 am and concluding by Sunday, June 1st at 12:00 pm in order to install recent upgrades for compliance with the 150% Direct Loan Legislation and Banner Finance 8.9 release. During the maintenance...
 
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ITS will be closed Sunday, May 25 and May 26, 2013 for the Memorial Day Holiday.  We will resume normal business hours on Tuesday, May 27, 2013.  Normal business hours are: Monday – Thursday: 7:00 am – 7:00 pm Friday: 8:00 am – 5:00 pm Sunday: 10:00 am – 7:00 pm
 
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To provide Registered Student Organizations access to submit request for facilities on campus, FACES Production will have a major upgrade. This change has been implemented in FACES Test environment and has been tested for several weeks. The change will allow a selected group of students to submit a request for a facility via...
 
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The Eagle Technical Assistance Center (ETAC) will be on a modified schedule May 11, 2014 – May 18, 2014 while classes are not in session.  The modified hours are: Sunday, May 11: CLOSED Monday, May 12 – Friday, May 16: 8:00 am – 5:00 pm Sunday, May 18: CLOSED We will resume normal...
 
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Blackboard will be inaccessible Saturday, May 10, 2014 from noon until Sunday, May 11, 2014 at 12:00 pm for service package upgrade maintenance.   
 

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