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...alert...

Call ETAC
919-530-7676

Email ETAC
helpdesk@nccu.edu

Submit a Ticket Online
https://helpdesk.nccu.edu

Visit Us

Employees: 
H.M. Michaux, Jr. School of Education, 
Room 3004

Students: 
Student Union, 
Lower level beside the Mail Center 

Get Connected
 

April 2015

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ITS is excited to provide you with the information below. It is an update on our accomplishments and information on what’s coming 2015-2016. Also,  Information Technology Services (ITS) is hosting two forums to allow students, faculty and staff the opportunity to hear more about these and other exciting...
 
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The Eagle Technical Assistance Center (ETAC), Student Computer Repair Center (SCRC) and the Shepard MegaLab will be on a modified schedule for Spring Holiday (April 3, 2015). ETAC & the SCRC will be open from 8:00 am - 5:00 pm Thursday, April 2, 2015 and closed April 3-5, 2015. The Shepard MegaLab will be open from 8:00...
 

March 2015

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NCCU ITS will be working with our hosting partners on Production Banner maintenance. Banner INB and Banner SSB will be unavailable during this time. myEOL will be available with access to Blackboard, email, Helpdesk and Eagle Status. Below is the date and time for this maintenance work: Friday March 13 8pm until March 14...
 
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The Eagle Technical Assistance Center (ETAC), Student Computer Repair Center (SCRC) and the Shepard MegaLab will be on a modified schedule for Spring Break (March 7 - 15, 2015). These locations will be open Monday - Friday 8:00 am - 5:00 pm.  We will resume normal business hours March 16, 2015.
 

February 2015

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The issue with the ETAC telephone line has been resolved! Please contact ETAC during normal business hours for further information or questions. Our normal business hours are: Monday – Thursday: 7:00 am – 10:00 pm Friday: 8:00 am – 5:00 pm Saturday: CLOSED Sunday: 10:00 am – 7:00 pm
 
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We are currently experiencing issues with our ETAC telephone line (x7676).  We are working with our vendors to correct the issue.  There is no expected time of repair at this time.  If you are experiencing a technical issue email helpdesk@nccu.edu or visit us on the web at http://helpdesk.nccu.edu....
 
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Due to adverse weather conditions, North Carolina Central University has canceled all day and evening classes for Tuesday, Feb. 17. All campus offices are also closed.  If you are experiencing a technical issue email helpdesk@nccu.edu and we will assist you at our earliest convenience.
 
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Due to adverse weather conditions, the Student Computer Repair Center (SCRC) located on the lower level of the Student Union and the Shepard MegaLab will be closing at 3:00 pm. The Eagle Technical Assistance Center (ETAC) will be closing at 7 pm today.
 

January 2015

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The ITS Eagle Technical Assistance Center (ETAC) will be on a modified schedule January 23, 2015 - February 4, 2015.  The modified schedule will be: Monday - Friday: 8:00 am - 5:00 pm Saturday: CLOSED Sunday: CLOSED We are experiencing extremely high call volumes.  If you experience a technical...
 
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ITS will be on a modified schedule for the Martin Luther King, Jr holiday weekend.   Eagle Technical Assistance Center (ETAC) Friday, January 16, 2015 : 8:00 am - 5:00 pm Saturday, January 17, 2015: CLOSED Sunday, January 18, 2015: CLOSED Monday, January 19, 2015: CLOSED Student Computer Repair...
 
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Welcome back NCCU Students, Staff and Faculty.  As you dive head in to Spring 2015, we would like to make sure you are reminded two items that launched Fall 2014. Eagles Wi-Fi "Eagles-Wi-Fi" now replaces the "NCCU" wireless network. Login once each semester and campus wireless coverage...
 

December 2014

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During the Winter Break period some ITS locations will be on a modified schedule.  Eagle Technical Assistance Center (ETAC) Hours (closed Saturday and Sunday) December 10 – 22: Monday – Friday 8:00 am – 5:00 pm December 23 – January 1: CLOSED January 2 - January 7: Monday –...
 
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The Shepard Library and MegaLab will be on the following modified schedule for Final Exams. Friday, December 5, 2014: 7:30 AM – 7:00 PM Saturday, December 6, 2014: 8:00 AM – 5:00 PM Sunday, December 7, 2014: 2:00 PM – 3:00 AM Monday, December 8, 2014: 7:30 AM – 3:00...
 
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North Carolina Central University ITS is excited to announce that we now provide Microsoft Office under the Microsoft Office Distribution Program at a deeply discounted rate beginning December 2, 2014 at 10:00 am.  This agreement allows students, faculty and staff to purchase Microsoft Office for usage on a personally...
 

November 2014

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During the Thanksgiving Holiday, the Eagle Technical Assistance Center (ETAC) and the Student Computer Repair Center (SCRC) will be on the following modified schedule. Wednesday, November 26: 8:00 am - 5:00 pm Thursday, November 27: CLOSED Friday, November 28: CLOSED Saturday, November 29: CLOSED Sunday, November...
 

October 2014

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ITS has been working on several new solutions, and three are ready for you now!     Eagles-Wifi - the new network registration system that will streamline the process for connecting to and using the campus’ wireless network. You are now only required to register/log-in once each semester....
 
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In response to students and faculty requests to add printing locations back in areas across campus we’ve created “printing kiosks”. In addition to the new printers in the MegaLab, we have placed “printing kiosks” in Farrison-Newton, Room 341, School of Business, Room G-18, Criminal Justice, Room...
 
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The Eagle Technical Assistance Center and the Shepard MegaLab will be on modified hours for Fall Break.  We will resume normal business hours Tuesday, October 14, 2014.   Modified ETAC Hours Sunday, October 12, 2014: CLOSED Monday, October 13, 2014: 8:00 am - 5:00 pm   Modified Shepard...
 

September 2014

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This update is in response to the significant number of questions and concerns regarding the new printers in the MegaLab and the questions about charges. Here are the facts: There is NO charge or quota for student printing currently at NCCU. The newly installed printers have a screen that shows a $15 credit. This is...
 
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On Tuesday, September 9, 2014 at 5:00PM PT, R25 will be down for maintenance scheduled by the vendor.  The scheduled down time approximately two hours. The maintenance will provide a solution to the following situations: 1 - Intermittent incorrect Task sorting when filtering Advanced Task Searches 2 -...
 

August 2014

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The Eagle Technical Assistance Center (ETAC) will be closing Friday, August 29, 2014 at 5:00 pm and closed through Monday, September 1, 2014 in observance of the Labor Day Holiday.  We will reopen Tuesday at our normal business hours. Normal business hours are:   Monday – Thursday: 7 am – 10...
 

July 2014

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This is a reminder that there will be scheduled maintenance on our Banner system beginning July, 18 at 8:00 pm and concluding by July 19 at 8:00 pm. During the maintenance window the following items will be inaccessible: Banner INB Banner SSB Please continue to go to myEOL for links to...
 
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The Eagle Technical Assistance Center (ETAC) will be closing Friday, July 3, 2014 at 5:00 pm and closed Sunday, July 6, 2014 in observance of the Independence Day Holiday.  We will reopen Monday at our normal business hours. Normal business hours are: Monday – Thursday: 7 am – 7 pm Friday: 8 am –...
 

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