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Call ETAC
919-530-7676

Email ETAC
helpdesk@nccu.edu

Submit a Ticket Online
https://helpdesk.nccu.edu

Visit Us

Employees: 
H.M. Michaux, Jr. School of Education, 
Room 3004

Students: 
Student Union, 
Lower level beside the Mail Center 

Get Connected
 

February 2014

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MCNC, one of our hosted service providers, will be completing scheduled maintenance on our Banner system Friday, February 21 beginning at 8:00 pm and concluding by Sunday, February 23 at 8:00 pm.  The purpose of this maintenance is to make some vendor-recommended network, OS and database parameter changes...
 
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The NCCU Banner Production System will be unavailable today, February 16th  from  8:00 pm until 7:00 am, Monday February 17th for maintenance.  During this maintenance window Banner INB and Banner SSB will be unavailable.  
 
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At approximately 2:00AM EST, our phone system vendor received an alert about a failed hardware module within the campus phone system.  As a result of the failure, the phone system performed an automated reset of the system.  When then system reset initiated, it disrupted service to all campus call centers (e.g....
 

January 2014

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Due to the expected inclement weather the Eagle Technical Assistance Center (ETAC) will be closing at 5:00 pm today. If you experience a technical emergency during this time, submit a trouble ticket to https://helpdesk.nccu.edu or send an email to helpdesk@nccu.edu as we will be reviewing our ticketing system when we...
 
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The new Java 7 Update 51 has been released.  However, compatibility issues with this update and Internet Native Banner (INB) have been reported by multiple universities causing inaccessibility of the application.  We are asking all users of INB to postpone updating their Java plug-in until a resolution is...
 
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Over the weekend we experienced technical difficulties with myEOL, Blackboard and the Helpdesk telephone system.  The issues with myEOL were resolved on yesterday, however the Blackboard and telephone glitches are a bit more complicated.  We have pinpointed the issue with the Blackboard and telephone systems and...
 
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We are currently experiencing issues with myEOL.  The issue has been reported and the team is working to resolve it. We appreciate your patience. If you need to access Blackboard click on the link below: https://nccu.blackboard.com/ If you need access to student email...
 
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We are committed to providing the best service possible to our NCCU community.  To stay aligned with this commitment in regards to our website, we have partnered with IBM to conduct a website review (www.nccu.edu). This partnership will greatly assist in our efforts to improve upon the user experience when visiting...
 
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During the Winter Break, ITS experienced some technical difficulties resulting in users not being able to access Banner through the single sign on feature in myEOL. Upon review of the error, ITS found that there was an encryption error that served as the root of the problem. ITS rolled back the enhancement that caused this...
 

December 2013

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The NCCU Banner Production System will be unavailable on Friday, December 20 beginning at 7:00 pm until Saturday, December 21 at 7:00 pm for maintenance.  During this maintenance window Banner INB and Banner SSB will be unavailable.  We appreciate your patience and understanding as we complete these necessary...
 
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We have 2 maintenance windows over the next two days.  Please see below: 1 – Tuesday, Dec. 17, 6am - 8am Maintenance to wireless network.  Customers may experience up to a 30-minute period in which the wireless network in their area will be unavailable.  No single area or building will be...
 
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Attention NCCU: Below is the ITS Winter Holiday/Break Schedule. Eagle Technical Assistance Center (ETAC) Student Computer Repair Center (SCRC) Employee Repair Center (ERC) Winter/Christmas Break...
 
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The Banner System will be unavailable Sunday, December 8, 2013 at 6:00 am until Monday, December 9, 2013 at 8:00 am to apply requested system upgrades.  During this maintenance window, Banner INB and SSB will be inaccessible.
 

November 2013

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Information Technology Services will be temporarily closed today, November 26 from 11:30 am until 2:00 pm.  We will resume our holiday business hours at 2:00 pm today. If you experience a technical emergency during this time, send an e-mail to helpdesk@nccu.edu or submit a trouble ticket to https://helpdesk.nccu.edu...
 
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May the good things of life be yours in abundance, not only at Thanksgiving but throughout the coming year. Happy Thanksgiving!! ~ from John N. Smith, the Management and the Staff of the NCCU ITS Department.  
 
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The ITS department will be on a modified schedule for the Thanksgiving Holiday.  Eagle Technical Assistance Center (ETAC) Tuesday, November 26 & Wednesday, November 27: 8:00 am – 5:00 pm Thursday, November 28: CLOSED Friday, November 29: CLOSED Sunday, December 1: CLOSED Student...
 
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Have you seen the new website?!? On Thursday, November 14, 2013, the Web Services Team began a roll out of the new website design to a select number of pages, starting with the front page. The 10-month project, which is a campus-wide effort, will eventually bring all pages into the new design.  The...
 
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As Information Technology Services continues to work to expand the NCCU wireless network, we would like to provide you with an update on the status of our wireless project.         •  Outdoor WI-FI is now available in the Shepard Library Bowl/Amphitheatre and surrounding...
 
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Blackboard will be inaccessible Friday, November 8, 2013 from 1:00 am until 7:00 am for a server upgrade.  
 

October 2013

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The ITS Networking Team has run additional tests and completed some maintenance after the assessment completed Thursday, October 24, 2013.  At this time all reported issues have been resolved.  If you experience any connectivity issues, please restart your device.  If that does not correct the issue,...
 
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The ITS Networking Team has run numerous tests and completed some maintenance to resolve the wireless issues on campus.  We will be conducting a sweep of the residential halls, academic and administrative buildings beginning on Thursday to isolate any further issues you may be experiencing with your...
 
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WebFOCUS issues have been corrected and the system is back online. 
 
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We are currently experiencing technical difficulties with our WebFOCUS system and need to perform emergency maintenance.  During this time you will be unable to access WebFOCUS.
 
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Information Technology Services (ITS) continues to test Apple iPad, iPhone and iPod devices with iOS 7 for compatibility with our Exchange environment. In addition to conducting our own testing with iOS 7, we have been monitoring reports from other institutions with Exchange email. Multiple organizations are reporting their...
 
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We are currently experiencing issues with our NCCU Community being able to access Blackboard via myEOL.  Visit the link below to access Blackboard as we work to correct the issue.   https://nccu.blackboard.com/webapps/login/
 

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