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Call ETAC
919-530-7676

Email ETAC
helpdesk@nccu.edu

Submit a Ticket Online
https://helpdesk.nccu.edu

Visit Us

Employees: 
H.M. Michaux, Jr. School of Education, 
Room 3004

Students: 
Student Union, 
Lower level beside the Mail Center 

Get Connected
 

October 2014

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ITS has been working on several new solutions, and three are ready for you now!     Eagles-Wifi - the new network registration system that will streamline the process for connecting to and using the campus’ wireless network. You are now only required to register/log-in once each semester....
 
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In response to students and faculty requests to add printing locations back in areas across campus we’ve created “printing kiosks”. In addition to the new printers in the MegaLab, we have placed “printing kiosks” in Farrison-Newton, Room 341, School of Business, Room G-18, Criminal Justice, Room...
 
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The Eagle Technical Assistance Center and the Shepard MegaLab will be on modified hours for Fall Break.  We will resume normal business hours Tuesday, October 14, 2014.   Modified ETAC Hours Sunday, October 12, 2014: CLOSED Monday, October 13, 2014: 8:00 am - 5:00 pm   Modified Shepard...
 

September 2014

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This update is in response to the significant number of questions and concerns regarding the new printers in the MegaLab and the questions about charges. Here are the facts: There is NO charge or quota for student printing currently at NCCU. The newly installed printers have a screen that shows a $15 credit. This is...
 
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On Tuesday, September 9, 2014 at 5:00PM PT, R25 will be down for maintenance scheduled by the vendor.  The scheduled down time approximately two hours. The maintenance will provide a solution to the following situations: 1 - Intermittent incorrect Task sorting when filtering Advanced Task Searches 2 -...
 

August 2014

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The Eagle Technical Assistance Center (ETAC) will be closing Friday, August 29, 2014 at 5:00 pm and closed through Monday, September 1, 2014 in observance of the Labor Day Holiday.  We will reopen Tuesday at our normal business hours. Normal business hours are:   Monday – Thursday: 7 am – 10...
 

July 2014

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This is a reminder that there will be scheduled maintenance on our Banner system beginning July, 18 at 8:00 pm and concluding by July 19 at 8:00 pm. During the maintenance window the following items will be inaccessible: Banner INB Banner SSB Please continue to go to myEOL for links to...
 
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The Eagle Technical Assistance Center (ETAC) will be closing Friday, July 3, 2014 at 5:00 pm and closed Sunday, July 6, 2014 in observance of the Independence Day Holiday.  We will reopen Monday at our normal business hours. Normal business hours are: Monday – Thursday: 7 am – 7 pm Friday: 8 am –...
 

May 2014

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This is a reminder that there will be scheduled maintenance on our Banner system beginning Saturday, May 31st at 8:00 am and concluding by Sunday, June 1st at 12:00 pm in order to install recent upgrades for compliance with the 150% Direct Loan Legislation and Banner Finance 8.9 release. During the maintenance...
 
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ITS will be closed Sunday, May 25 and May 26, 2013 for the Memorial Day Holiday.  We will resume normal business hours on Tuesday, May 27, 2013.  Normal business hours are: Monday – Thursday: 7:00 am – 7:00 pm Friday: 8:00 am – 5:00 pm Sunday: 10:00 am – 7:00 pm
 
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To provide Registered Student Organizations access to submit request for facilities on campus, FACES Production will have a major upgrade. This change has been implemented in FACES Test environment and has been tested for several weeks. The change will allow a selected group of students to submit a request for a facility via...
 
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The Eagle Technical Assistance Center (ETAC) will be on a modified schedule May 11, 2014 – May 18, 2014 while classes are not in session.  The modified hours are: Sunday, May 11: CLOSED Monday, May 12 – Friday, May 16: 8:00 am – 5:00 pm Sunday, May 18: CLOSED We will resume normal...
 
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Blackboard will be inaccessible Saturday, May 10, 2014 from noon until Sunday, May 11, 2014 at 12:00 pm for service package upgrade maintenance.   
 

February 2014

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MCNC, one of our hosted service providers, will be completing scheduled maintenance on our Banner system Friday, February 21 beginning at 8:00 pm and concluding by Sunday, February 23 at 8:00 pm.  The purpose of this maintenance is to make some vendor-recommended network, OS and database parameter changes...
 
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The NCCU Banner Production System will be unavailable today, February 16th  from  8:00 pm until 7:00 am, Monday February 17th for maintenance.  During this maintenance window Banner INB and Banner SSB will be unavailable.  
 
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At approximately 2:00AM EST, our phone system vendor received an alert about a failed hardware module within the campus phone system.  As a result of the failure, the phone system performed an automated reset of the system.  When then system reset initiated, it disrupted service to all campus call centers (e.g....
 

January 2014

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Due to the expected inclement weather the Eagle Technical Assistance Center (ETAC) will be closing at 5:00 pm today. If you experience a technical emergency during this time, submit a trouble ticket to https://helpdesk.nccu.edu or send an email to helpdesk@nccu.edu as we will be reviewing our ticketing system when we...
 
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The new Java 7 Update 51 has been released.  However, compatibility issues with this update and Internet Native Banner (INB) have been reported by multiple universities causing inaccessibility of the application.  We are asking all users of INB to postpone updating their Java plug-in until a resolution is...
 
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Over the weekend we experienced technical difficulties with myEOL, Blackboard and the Helpdesk telephone system.  The issues with myEOL were resolved on yesterday, however the Blackboard and telephone glitches are a bit more complicated.  We have pinpointed the issue with the Blackboard and telephone systems and...
 
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We are currently experiencing issues with myEOL.  The issue has been reported and the team is working to resolve it. We appreciate your patience. If you need to access Blackboard click on the link below: https://nccu.blackboard.com/ If you need access to student email...
 
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We are committed to providing the best service possible to our NCCU community.  To stay aligned with this commitment in regards to our website, we have partnered with IBM to conduct a website review (www.nccu.edu). This partnership will greatly assist in our efforts to improve upon the user experience when visiting...
 
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During the Winter Break, ITS experienced some technical difficulties resulting in users not being able to access Banner through the single sign on feature in myEOL. Upon review of the error, ITS found that there was an encryption error that served as the root of the problem. ITS rolled back the enhancement that caused this...
 

December 2013

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The NCCU Banner Production System will be unavailable on Friday, December 20 beginning at 7:00 pm until Saturday, December 21 at 7:00 pm for maintenance.  During this maintenance window Banner INB and Banner SSB will be unavailable.  We appreciate your patience and understanding as we complete these necessary...
 
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We have 2 maintenance windows over the next two days.  Please see below: 1 – Tuesday, Dec. 17, 6am - 8am Maintenance to wireless network.  Customers may experience up to a 30-minute period in which the wireless network in their area will be unavailable.  No single area or building will be...
 
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Attention NCCU: Below is the ITS Winter Holiday/Break Schedule. Eagle Technical Assistance Center (ETAC) Student Computer Repair Center (SCRC) Employee Repair Center (ERC) Winter/Christmas Break...
 

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