The Eagle Technical Assistance Center (ETAC) is the frontline of support for NCCU ITS. Contact ETAC for assistance with email, account access, myEOL issues, network issues and/or hardware/NCCU supported software issues.
We currently use FootPrints as our service management software to direct and track services issues within ITS. We will be transitioning to a new tool, TeamDynamix July 13, 2016. If you are having a technical issue or question, let us help you and get IT done!
If you are experiencing a technical issue with your computer, make sure you call ETAC first. You can contact us by phone or the web.
The Eagle Technical Center (ETC) is located on the first floor of the James E. Shepard Memorial Library and manages computer repair services of personally owned devices for NCCU students, faculty and staff. NCCU faculty, staff and students if you are experiencing issues with your personal technology device stop by ETC for assistance.
Summer Hours of Operation
Monday through Thursday: 7:30 am - 7:00 pm
Friday: 8:00 am - noon