Welcome to the Eagle Technical Assistance Center (ETAC). We are a proactive unit that provides services desired by students, administration, faculty, and staff while supporting strong team work goals that parallel the mission of NCCU. We are committed to continuing to move forward in the technological arena by creating new and exciting technological avenues for our campus.
ETAC is the frontline of support for the NCCU Information Technology Services Department. We use Numara FootPrints Service Desk Management System to track all issues as well as direct issues to the appropriate ITS Team. Having a technical issue or question, let us help you and get IT done!
There are multiple ways to get technical assistance from ETAC.
Hours of Operation
We are currently operating under on our Fall/Spring Support Schedule.
Monday – Friday: 8:00 am – 8:00 pm
Sunday: 12:00 pm – 8:00 pm
Frequently Asked Questions
I am having issues with Spelling & Grammar Check in Microsoft Office products, what can I do?
Follow the steps below, if this does not work for you contact ETAC.
How can I open Office 2007 documents if I don't have Office 2007 installed?
NCCU is currently upgrading to Office 2007. If you don’t have the new version, you can still open 2007 documents. Download the Office 2007 converter which will allow you to open any Office 2007 document. You do not need to have Office 2007 installed. If you need assistance with the download, please call ETAC.
Does NCCU offer student pricing for computers/laptops?
Yes. We have the University Laptop Program. Visit http://www.nccu.edu/Students/laptop.cfm for more information.
If I am working from home, can I access my files?
Yes, just as long as you save your files to your my Documents folder you can access your files through WebVPN. The address is https://webvpn.nccu.edu
I am a student, how do I locate my NCCU username and password?
Visit https://webapps.nccu.edu/ and click on Password Management.