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Eagle Technical Assistance Center

ETCshepardlibary

The Eagle Technical Assistance Center (ETAC) is the frontline of support for NCCU ITS. Contact ETAC for assistance with email, account access, myEOL issues, network issues and/or hardware/NCCU supported software  issues.

We currently use TeamDynamix as our service management software to direct and track services issues within ITS. If you are having a technical issue or question, let us help you and get IT done!

Contact ETAC

If you are experiencing a technical issue with your computer, make sure you call ETAC first.  You can contact us by phone or the web.

Call Us

(919) 530-7676

Submit a Request on the Web

Submit a Help Request Ticket via the web to https://helpdesk.nccu.edu.

In Person Support

The Eagle Technical Center (ETC) is located on the first floor of the James E. Shepard Memorial Library and manages computer repair services of personally owned devices for NCCU students, faculty and staff. NCCU faculty, staff and students if you are experiencing issues with your personal technology device stop by ETC for assistance.

Fall/Spring Hours of Operation

Monday through Thursday: 7:30 am - 10:00 pm
Friday: 8:00 am -5:00 pm
Saturday: CLOSED
Sunday: CLOSED

 
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