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Call ETAC
919-530-7676

Email ETAC
helpdesk@nccu.edu

Submit a Ticket Online
https://helpdesk.nccu.edu

Visit Us

Employees: 
H.M. Michaux, Jr. School of Education, 
Room 3004

Students: 
Student Union, 
Lower level beside the Mail Center 

Get Connected
How Do I Add a Shared Mailbox in Microsoft Outlook 2010
  1. Open Microsoft Outlook 2010
  2. Click File tab in the Toolbar
  3. Click Account Settings button, select Account Settings
  4. Select the E-Mail tab
  5. Highlight your mailbox, click the Change button
  6. Click the More Settings button
  7. Select the Advance tab
  8. Click the Add button
  9. Type the Shared E-Mail Address
  10. Click the Apply and Ok buttons
  11. Click Next, Finish, and Close buttons
  • The shared mailbox should populate under your main mailbox (left panel).

How to send as shared mailbox in Microsoft Office 2010:

  1. Open a new Mail Message
  2. Click the From button
  3. Select Other E-Mail Address
  4. Type in the Shared E-Mail Address in the From field
  5. Send message
  • If you do not have Send As permissions for the shared mailbox, Exchange will not allow you to send.
  • In some cases when you have Send As permission, you may see the error message "You don't have permission to send to: <destination email address>". That is a known issue with Outlook, there is no ETA for a fix. The message can be ignored.