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Customer Service

ITS works closely with many other units on campus to provide a wide range of services for students, faculty, staff, alumni, and others.  To ensure that this goal is met every time an interaction occurs with an individual in our department, we strive for 100% in our Customer Service rating.  To assist with this goal we have a Customer Service Center available for your convenience. 
 
Customers should contact the Customer Service when:

  1. They want to comment on the exceptional service received by ITS staff
  2. They have received unsatisfactory technical assistance
  3. Their issue is unresolved and has not been addressed within an appropriate time frame
  4. They have received service outside the help desk service time frame
  5. A special event requires technical assistance coordination

To contact Customer Service call 919-530-7676 and Select Option “4” or email your comments to itscustomerservice@nccu.edu

 
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North Carolina Central University
1801 Fayetteville St., Durham, NC 27707