Purchasing FAQs

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Hours of Operation
Monday – Friday
8 a.m. - 5 p.m.

Location
615 Lawson St.
919-530-6329

Please send your comments and questions to purchasing@nccu.edu

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Purchasing FAQs

	As a shopper, will I be able to withdraw an item from the cart I created? Yes, for item you wish to delete from the cart, click on the box to the right of the item, then select “Remove Selected Item” from the drop-down action box. The item will be completely removed from the cart. Once the requisition has been created, only the requester can remove items.
	Can a quote from a vendor, be attached to a requisition? Yes, if you have a quote from a vendor for a non-catalog item, please attach it and all supporting documentation to the requisition. After creating your cart and processing to check-out, you see "Internal and External Notes and Attachments" in the work flow chart. Internal notes and attachments are internal to NCCU approvers Only. External Notes and Attachments will be sent with the PO to the vendor.
	Can I add a comment to my requisition? You can add both internal and external comments. For the internal notes/messages click on “Internal Notes and Attachment” section. For notes to the vendor click on “Notes to all Suppliers” in the “External Notes and Attachments” section. While in the review version of the requisition you can also click on the comments tab and add a comment there.
	Can I compare items (cost, size, quantity, etc.) using Eagle’s Purch? Yes, for hosted catalogs only Eagle’s Purch offer a powerful product comparison feature that allows users to select products from the “Search Results” page, and compare them side by side on the same page.
	Can I order from multiple vendors in the same cart? Yes, multiple vendor product orders can be placed in the same cart for common items. Do not mix commodity types such as Fixed Assets and Supplies; this will delay the processing time for supply orders. A cart changes to a requisition once the Shopper (1) Proceeds to Checkout (2) Assign Cart or (3) Place Order. Eagle’s Purch creates a requisition number.
	Can I split a purchase between two funds? Yes, purchases can be split, using more than one fund. There is an option located in the upper right corner in the Accounting Codes section when entering the fund and account information to “Add Split”. *You must have BANNER access to the funds used**
	Does the product and service search function pull up all product information from all suppliers on Eagle’s Purch, or are their limitations? Currently, the search feature only applies to Eagle’s Purch hosted catalogs. For the punch-out catalogs you will need to use the search engine from within the supplier’s website. Non-catalog vendors are not included in the search function.
	How Do I Access Eagle's Purch? Eagle’s Purch TEST or Eagle's Purch PROD can be access by logging on to myEOL. Then expanding the Employee's Folder.
	How Do I check the status of a previously placed order? Go to the “Purchase Orders” in the “Action Items” box on the left of the home page or go to the “History” tab on the main menu bar at the top of the page and click “PR History”. You can then enter search criteria such as requisition name, requisition number, supplier name, catalog number, etc. then click on search.
	How will I know when my Purchase Order has been created and sent to the vendor? The Shopper/Requester can turn on an email notification to alert them when the Purchase Order has been created. The notification will include the PO number.
	What are Hosted Catalogs? An electronic catalog whereby Supplier Data is hosted within the Eagle’s Purch application. Their content is managed by Eagle’s Purch in conjunction with the vendors. Eagle’s Purch standardizes product information in the hosted catalogs to allow easy searching, price comparison and ordering across vendors.
	What are Punch-Out Catalogs? Punch-Out catalogs are linked catalogs that are maintained by the supplier and have NCCU specific pricing. Examples include: Dell and CGW. You link to the punch-out site by clicking the vendor’s icon from Eagle’s Purch. This link provides a shopping environment set up by a particular supplier. Once you are done shopping with the vendor, your information will be pulled back into Eagle’s Purch to complete the order.
	What do I do if my order is rejected? If your order has been rejected, it has stopped completely and will not process. The requester will receive an email notification, if profile is set to receive rejection notices. The user must re-enter the order.
	What should I do if I receive a lower price quote from a supplier other than the one I see in Eagle’s Purch Catalog? If the quote you receive outside of the Eagle’s Purch catalog is lower, enter your order as a non-catalog order in Eagle’s Purch. Indicate the price you were quoted for in the order description field along with any quote reference number. Electronically attach the quote in Eagle’s Purch to your requisition.

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