Welcome to the Quality Service Initiative at North Carolina Central University.

The Quality Service Initiative (QSI) is a dedicated individual and team effort focused on achieving a culture of service at NCCU. This university-wide effort provides an organizational focus on quality service to ensure that all NCCU stakeholders experience a respectful, responsive and encouraging learning and work environment.

The Quality Service Initiative (QSI) in conjunction with other cross-functional activities will result in a quality-focused and customer-driven culture that will assure NCCU’s continued success in recruiting, retaining and graduating our primary customers – our students. Quality is not the sole responsibility of any single unit or person; it is the responsibility of every North Carolina Central University employee.

I encourage you to visit this site and its links frequently to stay abreast of new QSI developments, and learn how you can support quality service and help make our vision a reality.

Charlie Nelms
Chancellor